addressVia Torre Lupa, 119a, 91025 Marsala TP, Italy

FAQ Reception


What are the opening hours of the reception desk?

The reception desk is open from 8:30 a.m. to 10 p.m, but guests can enter and leave the hostel independently.

What is the Check-in time?

The handover of beds and private rooms is scheduled from 2:00 p.m. and no later than 10:00 p.m., unless otherwise needed by the guests, which should be notified in advance.

Is early check-in possible?

You can arrive at the hostel before check-in time by waiting in the dedicated areas (lounge, verandas and garden), but not before the reception opening time (8:30 a.m.)

Is late check-in possible?

Yes, late check-in is possible up to maximum 01:00 a.m.,with advance notice to the reception. It is free until 10 p.m then, from 10 p.m. to 1a.m., an aditional fee of €15 will be charged. Please remember that after this time, it is no longer possible to check in at the hostel.

What is the Check-out time?

On the day of your departure, private rooms, dorms bed and their lockers/storages must be vacated by 10:00 a.m. to allow the attendants to do the cleaning. Of course, guests can leave theirluggage in the custody of the front desk. A guest who fails to vacate the private room, bed space or their lockers/storage facilities by 10:00 a.m. on the day of departure must pay for the following night.

Is late check-out possible?

Late check out in rooms is not possible in this hostel. However, after the permitted hours, it is possible to use the hostel’s general bathroom, related shower and kitchen at an additional cost of 5€, upon communication to reception.

Once I arrive is it possible to decide to extend the stay?

Yes, it is possible, but you must notify the reception by 10:00 a.m. on the day before the scheduled departure (subject to availability check).

Can the Hostel accommodate minors alone?

By law we cannot accomodate minors unless they are accompanied by an adult guardian with written parental authority.

What is the Hostel cancelation policy on reservations?

You pay 30% at the time of booking and in case of cancellation this amount will be withheld.

Does the kitchen have opening hours?

Yes, the kitchen will follow the following opening hours: 8 a.m. to 10 p.m.

What happens if I forget something at the hostel?

It is the guest’s responsibility to make their own arrangements to pick up or ship any items forgotten in the hostel, which will be kept for up to a maximum of 90 days. At the end of that period, the items will be disposed of.

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